Technical support and general help is available by email only from support[a]yourwebdepartment.com during regular business hours: 9am to 6pm, Monday through Friday EST. Please write in detail what the problem was and how you had arrived at the issue. Screen shots are appreciated.
We monitor the online status of your website 24/7/365. So if it is not available we are already aware of it. However, if you'd like to send us an email, please feel free to do so.